Chairside

Chairside Booking Privacy Policy

Effective date: October 27, 2026

This policy covers the Chairside Booking iOS app (called "Chairside" inside the app), the web booking pages at chairsidebooking.com, and the appointment text messages Chairside sends. Chairside is owned and operated by Chairside Booking LLC, a Nevada limited liability company. In this policy, "Chairside," "we" and "us" mean Chairside Booking LLC.

Chairside helps clients book appointments with independent barbers, stylists and beauty pros (we call them "pros"), and helps pros run their chair.

We never sell your data.

Questions? Email support@chairsidebooking.com or call (702) 861-1735.

The short version

  • We never sell your data.
  • We collect what we need to book and manage your appointments.
  • We don't show ads, and we don't use ad or analytics tracking.
  • Texts are only about your appointments, only if you agree, and never marketing.
  • We never share your mobile number or texting consent with anyone for their marketing.
  • Photos for AI style previews are optional. You never need them to book.
  • You can delete your account at any time.

What we collect

Your account

  • Full name
  • Phone number
  • If your account has one: a username and password. We store only a scrambled (hashed) version of the password, never the password itself.
  • When you last logged in

If you sign in with Apple or Google

  • Your name, if you choose to share it
  • Your email address, or Apple's private relay address if you use Hide My Email
  • The unique account ID Apple or Google gives us for you
  • See "Signing in with Apple or Google" below.

Your bookings

  • The service, date and time you book
  • Changes and cancellations
  • Notes for your pro

If you book as a guest

  • If you book on the web without an account, we collect your name, your phone number and an optional note for your pro. We use them only for that booking. We delete them 90 days after your last appointment, unless you create an account.

Optional details

  • Your birthday
  • Your kids' names, if you book for your kids

Details your pro adds

  • Your pro can save your name, phone, email and a private note in their client list. Only your pro sees these.
  • If you agree to get texts (on the website), we also keep a record of that consent (see "Text messages and your mobile number" below).

Your device

  • A push notification token, so we can send you booking alerts in the app. You can turn notifications off in your phone's settings.

Basic technical data

  • Our servers record basic request logs, including your IP address. We use IP addresses to block abuse, for example too many login attempts.
  • When you book as a guest on the web, a security check from Cloudflare (Turnstile) helps confirm you're a real person.

Signing in with Apple or Google

You can create a Chairside client account with Sign in with Apple or, where it's offered, Sign in with Google. You can also just use your name and cell number.

What we receive

  • Your name, if you choose to share it. Apple shares it only the first time you sign in, and you can hide it.
  • Your email address. If you use Apple's Hide My Email, we get a private relay address from Apple instead of your real email.
  • A unique account ID from Apple or Google, so we can recognize you the next time you sign in.
  • We never receive your Apple or Google password.

After you sign in, we'll ask for your cell number so your pro can reach you. You'll need it before you can book.

How we use it

  • Only to sign you in and run your Chairside account.
  • We don't use your email for marketing or ads, and we don't send you email. Your pro doesn't see the email from your Apple or Google sign-in.
  • We never use your email to find or join accounts. Your Apple or Google account ID is the only thing that links you to your Chairside account.

We never sell it. We never share your sign-in information with third parties for marketing.

If you'd like to delete it

  • In the app: go to the You tab and tap Delete account, then confirm. Your account is deleted right away. Upcoming bookings are canceled, and your name, phone, email, Apple or Google account ID and push tokens are removed. If you signed in with Apple, we also ask Apple to revoke Chairside's access to your Apple ID.
  • Past bookings stay in your pro's records under "Deleted client." Any contact details your pro saved in their own client list stay with your pro.
  • You can also ask us to delete your account by emailing support@chairsidebooking.com or calling (702) 861-1735.
  • You can also remove Chairside's access anytime in your Apple ID settings (Sign in with Apple) or your Google Account settings (third-party connections).

Text messages and your mobile number

If you agree, Chairside can text you about your appointments. Agreeing is optional: you can book, or create an account, without it.

How you agree

  • On the website: when you book at chairsidebooking.com as a guest, create an account to book, or log in to book, you can check a box to get appointment texts from Chairside. The box is optional, it is separate from this policy, and it is never checked for you. If you leave it unchecked, you can still book. If you are already signed in on the website, it isn't shown again, and we still text only numbers that have agreed. You can see it at How clients opt in to Chairside texts.
  • We send no texts to a number that hasn't agreed.

What we text

  • Appointment confirmations, reminders, changes and cancellations.
  • We never send marketing or promotional texts.
  • Every text identifies Chairside as the sender.

What we keep

  • Your mobile number, the texts we sent you and whether they were delivered.
  • A record of your consent: when and how it was given.
  • If you opt out, when you opted out.
  • We keep consent and opt-out records for at least 4 years, so we can show we only texted people who agreed.

Who sends them

  • We use Telnyx, a messaging provider, to deliver our texts. Telnyx handles your number and the message only to deliver it for us, and it may not use them for anything else, including marketing.

Your choices

  • Reply STOP to any text to stop all texts. Reply HELP for help. Reply START to re-subscribe and turn texts back on. You can also email support@chairsidebooking.com or call (702) 861-1735.
  • Message frequency varies with your appointments (usually 2 to 3 texts per booking). Message and data rates may apply.
  • Opting out of texts doesn't cancel your appointments.
  • Full details are in our SMS Terms.

We never share or sell your mobile number for marketing. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Photos and AI style previews

The AI Consultant gives you a general idea of how a cut or style might look on you, and helps your pro see what's walking in. It's optional.

What you give us

  • A front photo and/or side photo of your head and hair.
  • Optionally, a picture of a style you like.
  • Simple answers about your hair (like length and texture), what you want, and any notes.

Where your photos go

  • Your photos are uploaded to our server and stored with Tigris, our image storage provider.
  • To create a preview, we send your photo to trusted AI providers, such as fal.ai, that run the AI models that make the preview.
  • We don't use your photos for anything else.

The AI-generated look images

  • Our AI provider creates the preview image. We copy it into our own storage, and the app shows you and your pro our copy.
  • Our AI providers may keep their own copies of the photos we send and the images they create for a limited time, under their own retention policies, not ours.
  • Previews are just a guess. Your pro will confirm what works for your hair.

Who can see them

  • You can see your photos and previews in the app. Your pro will see these photos.
  • If you add your AI consult to a booking, only the pro you booked with can see your front and side photos, your inspiration photo, your chosen AI look and your notes. No other pro or client can see them.
  • Consult photos are shown through private links that expire after a short time.
  • A pro's cover photo is public, because it's on their public booking page.

How long we keep them

  • Consult photos, uploads and AI previews are deleted automatically after 90 days.
  • When you delete your account, we delete your photos, your AI previews and your preview requests from our storage. We also remove the photos from consults attached to your past bookings.
  • We can't delete our AI providers' copies ourselves. Those expire under their own retention policies (see above).
  • You can ask us to delete your photos anytime. Just email support@chairsidebooking.com or call (702) 861-1735.

Please only upload photos of yourself, or of your child if you're their parent or guardian. Before you use the AI Consultant, you'll be asked to check a box: "I'm 18 or older, or I'm the parent or guardian and I consent."

How we use your information

  • To book, change and cancel appointments
  • To let you and your pro contact each other about bookings
  • To send booking notifications in the app and, if you agreed, appointment texts
  • To create AI style previews, if you ask for them
  • To sign you in, including with Apple or Google if you choose
  • To keep Chairside secure and stop abuse

Who we share it with

Your pro. The pro you book with sees your name, phone and booking details so they can serve you.

Service providers. These companies help us run Chairside. They use your information only to provide their service to us:

  • Fly.io: hosts our servers and database (in the US)
  • Tigris: stores images
  • Trusted AI providers, such as fal.ai: create AI style previews
  • Expo: delivers push notifications
  • Telnyx: delivers our text messages (appointment texts)
  • Apple and Google: let you sign in, if you choose Sign in with Apple or Google
  • Cloudflare: runs the security check on web guest bookings

The law. We may share information if the law requires it.

We don't sell your personal information. We don't share it for ads. We don't use ad or analytics tracking. Mobile numbers and texting consent are never shared with or sold to third parties or affiliates for marketing or promotional purposes.

Public information

Each pro's public booking page shows the pro's name, bio, cover photo, shop address and services. Client information is never shown on a public page.

Deleting your account

In the app (clients): go to the You tab and tap Delete account, then confirm.

In the app (pros): go to Account and tap Delete account. You'll need to enter your password.

On the web: visit chairsidebooking.com/delete-account. Log in, enter your password, and confirm. If a deletion is already scheduled, you can cancel it there. Or email support@chairsidebooking.com.

What happens:

  • Client accounts are deleted right away. Upcoming bookings are canceled. Your name, phone, username, password, push tokens and any Apple or Google sign-in details are removed. Past bookings stay in your pro's records, but under "Deleted client."
  • Pro accounts are deleted after 7 days. You can cancel during those 7 days. After that, upcoming bookings are canceled and the public page is removed.

If you only want to stop appointment texts, reply STOP. You don't need to delete anything.

Children

Chairside is for adults. There are no child accounts. Kids don't make their own accounts.

Kids and families matter to us, so parents can book for their kids. If you do, you (the parent) may enter your kids' first names. We use them only for your bookings.

If you upload a photo of your child for an AI style preview, you must be their parent or guardian and check the consent box: "I'm 18 or older, or I'm the parent or guardian and I consent." Those photos follow the same rules as all consult photos: only the pro you booked with sees them, they're deleted automatically after 90 days, and you can ask us to delete them sooner anytime.

We don't knowingly collect personal information directly from children under 13. If you think a child has given us information, email support@chairsidebooking.com and we'll delete it.

Security

  • The app and website use encrypted connections (HTTPS).
  • Passwords are stored hashed.
  • Only you and your pro can see your bookings.

No system is perfectly secure, but we work hard to protect your information.

Your choices and rights

  • See or fix your info: update your name and phone in the app, or email us.
  • Delete: see "Deleting your account" above.
  • Notifications: turn them off in your phone settings.
  • Texts: reply STOP to any Chairside text.
  • Photos: don't use the AI Consultant, or ask us to delete your photos anytime.

Nevada residents: Nevada law lets you ask us not to sell your personal information. We don't sell it. You can still send a request to support@chairsidebooking.com.

Other US states: some states give you more privacy rights. To make a request, email support@chairsidebooking.com.

Changes to this policy

If we change this policy, we'll update the date at the top. For big changes, we'll let you know in the app.

Contact us

Chairside Booking LLC
Email: support@chairsidebooking.com
Phone: (702) 861-1735
Mail: Chairside Booking LLC, 6375 Rusticated Stone Ave #102, Henderson, NV 89011

This policy is posted at chairsidebooking.com/privacy. Our SMS Terms and How clients opt in to Chairside texts are public pages.

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